The Facts About Wine Plans

Deliveries

How often will I get a wine delivery?

You’ll receive a fresh selection of quality wine regularly throughout the year. Please refer to the summary box on the specific wine plan page you are interested in for more detailed information. Click here to view the main Wine Plans page

Every single wine in your selection has tasted and approved by our panel of wine experts. And because you have a wine plan you’re at the front of the queue to get the pick of our wines, so you can open every case – and every bottle – with confidence!

How do I manage my Wine Plan?

It’s easy. Access your personal account online to manage your Wine Plan to suit your needs and changing lifestyle. Simply check the status of your Wine Plan (or Plans) by accessing your personal account online or just call us on 0800 80 9463.

You can also change your wine case preference, skip a delivery, increase your number of cases, change your delivery address, and so on.

 

Will I receive a reminder?

As soon as we despatch your Wine Plan case (or cases) you’ll receive a confirmation email to let you know your wine is on its way, and how much you’ll be charged.

Payments

How do I pay for my Wine Plan?

It’s easy. Access your personal account online to manage your Wine Plan to suit your needs and changing lifestyle. Simply check the status of your Wine Plan (or Plans) by accessing your personal account online or just call us on 0800 80 9463.

You can also change your wine case preference, skip a delivery, increase your number of cases, change your delivery address, and so on.

What’s the story with split payments?

You have the option to split your payments over three months, with the delivery charge included with the first payment.

 

When will I be charged?

You’ll be charged for your Wine Plan case (or cases) within the month of despatch.

 

How do I change my wine mix preference or increase the number of cases?

It’s easy. Access your personal account online to manage your Wine Plan to suit your needs and changing lifestyle. Simply check the status of your Wine Plan (or Plans) by accessing your personal account online or just call us on 0800 80 9463.

 

How do I change my delivery address?

That’s easy too. To manage your Wine Plan to suit your needs and changing lifestyle simply check the details regarding your Wine Plan (or Plans) by accessing your personal account online or just call us on 0800 80 9463 and let us know the new address.

 

How do I stop a delivery from being sent or cancel my Wine Plan?

Remember, it’s your plan, your rules – you’re in complete control. If you wish to skip a delivery just call and let us know (it’s important you do this by the 30th of the month prior to despatch).

Similarly, if you wish to cancel your Wine Plan that’s easy. Because we want to make sure everything is tidied up and that you’re happy you will need to call us on 0800 80 9463 and talk to one of our Wine Advisors.

PLEASE NOTE: You can’t skip your delivery once it has been despatched.

What’s guaranteed with my Wine Plan?

Your satisfaction

With every bottle carefully selected by our panel of experts, you’re at the front of the queue to get the pick of our wines. However, it’s your opinion that counts the most. So, if you don’t like a wine – for whatever reason – we’ll arrange a credit to your account. No questions asked. Wine buying doesn’t get any safer than that.

 

Delivery

Our delivery guarantee ensures your wine is fully covered in the unlikely event of breakage or loss. And we’ll replace or refund you for anything you order but don’t receive.

 

Value

We guarantee you’ll save on your Wine Plan case every time. By delivering the greatest value to our Wine Plan members, this really is the smartest way for you to buy wine.