Frequently asked questions about New Zealand Wine Society

FAQs

We’ve provided the answers to the questions most commonly asked by our customers.

If you can’t find the answer to your question, click here to contact us.

Wine Related

Cellaring – how long can I keep a wine?
How long you can keep your wine depends on several factors:

  • 1. What characters you like in your wine – as wine ages it shows less fruit and more complex, secondary characters. With white wines, the colour deepens towards gold and the fruit aromas become more toasted, honeyed and nutty. With reds the colour moves in to a browner hue, the nose becomes more earthy/complex and less fruit focused and the palate can soften.

  • 2. The kind of wine it is – these days wines are made to enjoy on release. Often a red wine will stand up to a few years in bottle and can even improve. Some whites are made to age, usually those made with oak or with particular flavour and aroma compounds that develop favourably such as Riesling or Semillon.

  • 3. Where you store it – wine needs a constant cool temperature to keep well. See “storage” for more details.

Most of us enjoy drinking wine that shows freshness and fruit – these are generally young wines. You’ll get to know your own style preferences as you experience a wide range of wines. If you would like further information please just give us a call.

Storage – I’ve just opened a bottle. How long will it keep?
A wine with the screwcap (or cork) replaced will retain it’s freshness for 1-2 days once opened and sometimes up to 3 or 4. The more air in the bottle (ullage), the more times it is opened (and so exposed to more air), and the older the wine is, the more the quality deteriorates. All wines (red or whites) keep better in the fridge.

Storage – I don’t have a wine cellar. Where should I keep my wine?
A wine cellar needs to have constant, cool temperature, few vibrations and be out of direct sunlight. The best places to keep wine for longer periods without a wine cellar are in a basement or under the stairs, in a cupboard in a spare room or in an insulated or shaded garage.

Remember – constant cool temperature, no direct sunlight and not near the washing machine on spin cycle.

Sparkling wine/Champagne – how do I stop the bottle foaming over?
First, chill the bottle in the fridge for at least an hour or two. Then remove the foil and loosen the wire (don’t remove it) keeping your thumb on the top of the cork. Hold the bottle from the base at a 45° angle and gently wriggle the base holding the cork firm.

As the pressure pushes the cork out keep pressing down on it to loosen it slowly, keeping the bottle at that 45° angle. Gently ease the cork out and don’t fully remove it until you are sure it’s not fizzing.

If you feel some fizzing keep the cork pressed in to the bottle until it subsides. Pour slowly!

Medals and endorsements – what do they all mean?
There are lots of different wine shows and competitions held all over the world. Some have different themes (like the Royal NZ International Aromatic Wine Competition), or a varietal/regional focus (like the Hawkes Bay A&P Show Wine Awards) and most wine shows and competitions make stickers available to winners to advertise their success in that show.

A wine-show endorsement tells you that that particular wine reached a certain level of achievement at that show at that time.

Generally to achieve a Bronze Medal the wine needs to have attained at least 15.5 points from 20 and up to 16.9 points; for Silver it needs 17.0 to 18.4 and for Gold it needs at least a whopping 18.5 points from 20.

Keep in mind that a medal or award is given to a particular vintage of that wine and that over time a wine can change. It pays then to note what year the competition was so you can see how current that award is.

Remember, not all wine producers enter competitions or shows. Medals and endorsements are a useful tool in your arsenal for helping to make an informed wine selection.

Preservatives in my wine – what are they?
Preservative 220, sulphur dioxide, or sulphites are forms of Sulphur Dioxide, a compound that has been used in winemaking for centuries.

It is used as a preservative and antioxidant to maintain the quality of the wine, in particular to retain freshness and stability. It also prevents oxidation which dulls flavour and aroma and it stops spoilage by yeast or bacteria.

The use of sulphur dioxide is carefully controlled and its concentration in wine is limited to levels deemed safe (and ideally organoleptically undetectable) as set by the NZFSA.

Milk, egg and fish in my wine – what are they doing there?
Milk, eggs and, to a lesser extent, fish products are used to remove astringent flavours and textures in wine. We call these fining agents and they are added to wine before its filtered so they flavours can be fine-tuned.

If winemakers do their job right there should be no fining agent left in the wine but current technology doesn’t let us measure residue. That’s why labels state when those products were used and that traces may remain.

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My Details

Can I change my personal details online?
Yes. To change your customer details you must first sign in to the web site. Once signed-in, click on ACCOUNT DETAILS.

How are my personal details protected online?
We understand and respect your concerns about privacy and security. We publish our privacy and security policies online for you to read and find out more information.

Orders & Delivery

Orders & Delivery

How much delivery will I be charged for my order?
In outlying areas delivery is completed in the normal manner from your NZ Couriers’ depot or agent. Delivery Charges (per case): Metropolitan Auckland – $7.99, Elsewhere in North Island – $12.99, South Island – $14.99. Three cases or more in one order are delivered free of charge. Delivery charges are added to your shopping cart as you check out. Allow 2-5 working days. To calculate delivery charges simply click here.

How can I see what I have ordered and the status of my delivery?
You must first sign in to the website. Once Signed-in, click on ORDER HISTORY. The ORDER HISTORY page will display your order number, status, order date, order total value and dispatch date.

Am I obliged to buy from the New Zealand Wine Society offers every month? Does this order start an automatic wine programme?
No! You are not obliged to purchase from any of our catalogues, emails or other offers and you will not be automatically enrolled onto any wine plan.

Payment


How much delivery will I be charged for my order?
In outlying areas delivery is completed in the normal manner from your NZ Couriers’ depot or agent. Delivery Charges (per case): Metropolitan Auckland – $7.99, Elsewhere in North Island – $12.99, South Island – $14.99. Three cases or more in one order are delivered free of charge. Delivery charges are added to your shopping cart as you check out. Allow 2-5 working days. To calculate delivery charges simply click here.

How can I see what I have ordered and the status of my delivery?
You must first sign in to the website. Once Signed-in, click on ORDER HISTORY. The ORDER HISTORY page will display your order number, status, order date, order total value and dispatch date.

Am I obliged to buy from the New Zealand Wine Society offers every month? Does this order start an automatic wine programme?
No! You are not obliged to purchase from any of our catalogues, emails or other offers and you will not be automatically enrolled onto any wine plan.

Guarantee

How do I take up your home tasting guarantee?
If you’re unhappy with a wine for any reason, you don’t pay for it. Simply let us know via post, email, or phone and we’ll arrange a credit to your account. See our Quality Guarantee for more information.