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Frequently asked questions
We’ve provided the answers to the questions most commonly asked by our members. If you can't find the answer to your question, click here to contact us.Sign in
I’m not ready to buy wine yet, but please sign me up for email offers.
Click here to sign up.I am a new customer and I’d like to log-in to order.
Click here to register for online ordering.I am an existing member with a website log-in but I’ve forgotten my website password?
Click here and we’ll email your password to you immediately.I no longer want to receive offers from the New Zealand Wine Society?
Membership is commitment free so you can cancel at any time by contacting us on 0800 80 9463My Details
Can I change my personal details online?
Yes. To change your customer details you must first Sign in to the web site. Once Signed-in, click on ‘Account details’.How are my personal details protected online?
We understand and respect your concerns about privacy and security. We publish our privacy and security policies online for you to read and find out more information.Orders & Delivery
How much delivery will I be charged for my order?
In outlying areas delivery is completed in the normal manner from your NZ Couriers’ depot or agent. Delivery Charges (per case): Metropolitan Auckland - $7.99, Elsewhere in North Island - $12.99, South Island - $14.99. Three cases or more in one order are delivered free of charge. Delivery charges are added to your shopping cart as you check out. Allow 2-5 working days. To calculate delivery charges simply click here.How can I see what I have ordered and the status of my delivery?
You must first Sign in to the website. Once Signed-in, click on ‘Order History'. The Order History page will display your order number, status, order date, order total value and dispatch date.Am I obliged to buy from the New Zealand Wine Society offers every month? Does this order start an automatic wine programme?
No! You are not obliged to purchase from any of our catalogues, emails or other offers and you will not be automatically enrolled onto any wine plan.Payment
What currency are the prices in?
All prices are quoted in New Zealand dollars.What payment methods do you accept?
Payment can be made on this website using the following payment methods: - Visa, Bankcard/MasterCard, American Express, Diners Club.Am I obliged to buy from the New Zealand Wine Society offers every month? Does this order start an automatic wine programme?
No! You are not obliged to purchase from any of our catalogues, emails or other offers and you will not be automatically enrolled onto any wine plan.
Is it safe to give my bank account or card details online?
New Zealand Wine Society strives to maintain the highest standards of security and is a secure site. Our website ensures that your personal and payment details are communicated to us using the latest methods of encryption to transfer information across the Internet in the most secure way possible. Click here for more details.
Guarantee
How do I take up your home tasting guarantee?
If you’re unhappy with a wine for any reason, you don’t pay for it. Simply let us know via post, email, or phone and we’ll arrange a credit to your account. See our Quality Guarantee for more information.